Mainline Needle Exchange is a health promotion project dedicated to supporting people through harm reduction programs. Harm reduction treats drug use as a health concern rather than a criminal or moral issue. We are committed to supporting people to focus on their health and well-being through: raising awareness, education and empowerment.

What We Offer

Needles, syringes, sterile water, cookers, matches, filters, ties, condoms, safer use kits, safe disposal of used needles.

Awareness and education related to harm reduction, particularly safer injection and safer practices.

Peer support, including assistance with exploring and accessing detox, treatment, methadone.

Assistance in locating and navigating resources for legal, social services, employment and housing issues.

Over the counter nutrition as available.

We will...

Inform clients of the nature of the relationship with them as well as the limitations of that relationship.

Protect the integrity and welfare of the clients at all times by not engaging in spreading gossip.

Recognize that dual or multiple relationships may increase the risk of harm to the clients and may impair a professional judgment.

We Believe…

That each client is unique, valuable and vital in contributing to our program.

Through the commitment, respect and dedication of our clients, we are able to maintain our mission and uphold our values.

That clients deserve our respect.

That by helping clients, we help ourselves. To own our past directs the future relationships with clients and among staff.

That clients should be supported even if they make choices we wouldn’t make personally. This is how we describe our organization and programs as client-centered.

That “no questions asked” creates a comfortable, safe and friendly environment for staff and clients. This will promote an atmosphere of trust. Through this process we contribute to meaningful and trusting relationships.

That drug users are capable to change risk taking behaviours.

That support and education is very important for people engaging in and affected by risky behaviours.

Our Commitment

The Code of Conduct is our commitment to you as it outlines expectations for ethical and professional conduct for Mainline Needle Exchange staff. It also provides a practical guide for professional behaviours.

Regardless of levels of experience or job title, staff has an obligation to the Mainline Needle Exchange program, the clients, and to each other to do their job in a professional manner and to follow this Code of Conduct.

The Code of Conduct outlines expectations of behaviour based on Mainline’s mission and values. Central to this code is the right of clients to be respected by Mainline staff and to have their confidentiality protected by staff members at all times and under all circumstances.

Mainline recognizes that staff may have previous relationships with clients and that staff may be working with two clients at the same time that have a relationship to one another. In order to maintain the integrity of the program and the respect of all staff, employees must adhere to the pledge of confidentiality at all times.

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